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I was cared for expertly from beginning to end

Posted By Hettie221

"I was cared for expertly from beginning to end"

About: Borders Community Services / Community Maternity service Borders General Hospital / Maternity care

(as a service user),

The all round care during my pregnancy, birth and post-birth have been fantastic. The Borders General Hospital Maternity Unit is an asset to the community, not forgetting the maternity community service - GP, nurses, midwife etc.

This was the birth of my second child, first birth via C-section. I was cared for expertly from beginning to end. I was grateful to see some familiar faces, the midwifes who delivered my first baby were present to deliver and care for my second.

The whole team at the BGH were incredible, they were caring, kind, respected my decisions through birth and kept me informed. I was a bit sad to leave the hospital, the care was so good, yet glad to get home and enjoy time with my family. I can't thank everyone who was involved me and my baby's care enough. 

Team work

Team work


Being listened to

Being listened to


Explanations

Explanations


Seeing the whole me

Seeing the whole me


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Responses

Response from Claire Grieve, Clinical Manager, Women & Children’s Services, NHS Borders nearly 2 years ago
Claire Grieve
Clinical Manager, Women & Children’s Services,
NHS Borders

Submitted on 22/09/2023 at 15:06
Published on Care Opinion at 15:06

Thank you Hettie221 for such lovely feedback!

We are a small Team within the Borders and our focus is to provide a high standard of person centred care for our families. It is lovely to hear that you had the same Midwives for both your babies - the perks of being such a small team!

We are delighted to hear of such a positive experience within the Maternity Service, that you felt well informed and listened to.

We will pass on your kind words to the Team!

We hope you are settling into life with your new addition to the family.

Kind Regards

Claire

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Response from Kerry Simmonds, Senior Charge Midwife, Community Midwifery, NHS Borders nearly 2 years ago
Kerry Simmonds
Senior Charge Midwife, Community Midwifery,
NHS Borders

Submitted on 22/09/2023 at 15:32
Published on Care Opinion at 16:19

Dear Hettie221,

Thank you for taking the time to leave feedback on our maternity services.

I am so glad to hear you felt informed and respected. It is lovely that you were cared for by some familiar staff members and this enhanced your experience. We strive to ensure all women feel this way following the birth of their baby.

Your feedback will be shared with the whole team.

We wish you all the best with your new baby.

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