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"Listened to me and did not judge"

About: Ayrshire & Arran Community Services / Sexual Health

(as the patient),

I had an appointment recently for a lady procedure that I need done, this took me a long time to agree to go due to having a very traumatic experience a while ago and stopped me going to these kind of appointments which I know is wrong but it's how I felt about it.

I had a few weeks to get used to the idea and was very worried and I have a lot more issues now that I did years ago especially with my limbs as I have in the last year been diagnosed with Stage 3 Lipoedeama, so my limbs are very very heavy and painful so was worried how I was going to manage to get this done.

I was advised to make an appointment with Dr Masterson as she is supposed to be the best in these situations when there is a patient with difficult issues.

She invited me into her clinical room and we spoke and I told her all my worries and issues, she listened to me did not judge my body as believe me I have had a few unpleasant issues with other medical departments and it was totally heartbreaking and degrading.

She talked me through everything that was happening step by step and I managed my procedure without any drama, so I just wanted to acknowledge Dr Masterson for her time and professionalism and making me feel safe.

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran 7 months ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 26/09/2023 at 13:52
Published on Care Opinion at 13:52


Dear Lisa2103

Thank you for your lovely message. I am delighted to hear that you felt supported by Dr Masterson during what was an anxious and stressful time for you. I will pass this message on and wish you the best of health for the future

Kind regards

Attica

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