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You made a real difference this morning.

Posted By silverwareex75

"You made a real difference this morning."

About: Royal Devon & Exeter Hospital (Wonford) / Endoscopy

(as a relative),

I just wanted to log the kind efficient care my 85 year old mother-in- law, who was nervous about the procedure, received .

The care was outstanding - in particular the nurse who took all the details and the registrar who explained the procedure. A model of kind care, attention to detail and utter professionalism, and clear empathetic communication throughout. I have failed to get names, but thank you, you made a real difference this morning.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 04/10/2023 at 11:51
Published on Care Opinion at 11:51

picture of Lisa Townsend

Dear Silverwareex75

Thank you for taking the time to update us following your mother-in-laws visit to Endoscopy. I am glad to hear that she found the team kind and caring and this helped to alleviate any worries she may have had.

I will pass your feedback on to the team, who I am certain will appreciate your kind words.

Kind regards

Lisa

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