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"Exceptional care and support"

About: Aberdeen Royal Infirmary / General Surgery

(as the patient),

Dear Sir/Madam,

I am writing to express my heartfelt gratitude for the exceptional care and support I received during my recent stay in Ward 208 at the Aberdeen Royal Infirmary.

I would like to extend my deepest appreciation to the nursing staff who played a pivotal role in my recovery. Their unwavering professionalism, expertise, and kindness truly made a difference in my healing journey. Specifically, I would like to mention Lanna, Rachel, Eve, Ryan, and Mark, although many others contributed to my well-being (I am unable to recall their names). Their dedication and compassion went above and beyond, and I am immensely grateful for their presence during such a challenging time.

Furthermore, I would like to acknowledge and thank the Health Care Support Workers (HCSW) and domestic teams for their invaluable contributions. Their tireless efforts in maintaining a clean and comfortable environment played a significant role in my overall experience. The cohesive teamwork displayed by the entire Ward (208) staff is truly commendable.

Please convey my deepest appreciation to all the members of the nursing staff, HCSW, domestic teams, and doctors, as well as any other individuals who played a part in my care. Their dedication and commitment to their profession have left a lasting impression on me.

Once again, thank you from the bottom of my heart for the exceptional care I received in a surgical ward (208). I am truly grateful for the kindness, professionalism, and support shown to me during my stay. Your efforts have made a significant impact on my recovery.

I wish you all continued success in providing outstanding healthcare to those in need.

With sincere appreciation,

Grateful patient.

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Responses

Response from Gillian Stephen, Senior Charge Nurse, Surgical Division, NHS Grampian nearly 2 years ago
Gillian Stephen
Senior Charge Nurse, Surgical Division,
NHS Grampian
Submitted on 08/10/2023 at 16:49
Published on Care Opinion at 16:49


Dear whiskeygb78

Thank you so much for taking time to complete care opinion and provide kind feedback regarding your recent admission on ward 208.

I am delighted to read the impact the care that the staff delivered had on you and the all team involved in your care have been recognised. I have updated Lanna, Eve, Rachael, Mark & Ryan with your comments and delighted that the team showed dedication and compassion.

We always strive to deliver a high standard of person centred care and the team will be so pleased to read the positive impact that their care had.

Wishing you well in your recovery since getting home.

Warmest regards

Gillian Stephen

Senior Charge Nurse

Ward 208

Aberdeen Royal Infirmary.

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