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"Overcrowded admissions ward"

About: Ninewells Hospital / Acute Medical Unit (AMU)

(as other),

I felt and still feel extremely concerned about the length of time a patient in discomfort/distress/pain, basically, all the reasons why one is there in the first place is left in a corridor of Admissions, ward 15 at Ninewells Hospital.  This can last a duration of 6 hours plus awaiting a bed. 

This is an awful situation for the patient, staff trying to manoeuvre around patients in corridors, ambulance drivers who need to get back on their job. Recent experience evidenced no health and safety practice, lack of confidentiality, no dignity or respect for patients in corridors waiting and looking into the bays where patients are in their beds. 

I feel it is unfair to expect nursing and medical staff to work on a daily basis in such circumstances. Despite my concerns being submitted to the chief executive of NHS Tayside at the time of my experience, I would be most surprised if the overcrowding situation has changed. I would like to say that all concerned do an incredible job, but legislations are not being met and it's not sustainable. I would imagine that A and E is a similar situation.

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Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside 8 months ago
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 21/09/2023 at 11:05
Published on Care Opinion at 11:05


Dear skyhg85,

Thank you for raising your concerns and the whole team are working incredibly hard to ensure that patients are able to be admitted directly to a bed. This is very much a key priority so please be reassured about this.

I am pleased to report that there has been significant improvements in corridor waits and in the event that a patient may have to wait for a period of time it has been a minimal wait. This overcrowding scenario is now an exception to the rule.

If you would like to contact me regarding a direct incident I would be happy to discuss further.

AMU (Ward 15) is a very unpredictable and demanding area and staff respond to these challenges on a daily basis and absolutely do an incredible job and at all times do their best to provide the most positive patient experience and high standard of care.

Kind Regards,

Linda Nicol

Senior Nurse AMU/SSM.

lindaa.nicol@nhs.scot

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