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Exceptional cardiomyopathy care and support

Posted By P05

"Exceptional cardiomyopathy care and support"

About: Golden Jubilee National Hospital / Cardiac Surgery University Hospital Hairmyres / Cardiology

(as a service user),

Excellent ongoing care from the specialist cardiomyopathy nurses. I am currently being cared for by Hairmyres and the Golden Jubilee cardiomyopathy teams.

I would like to praise both hospitals for their exceptional care and compassion that has been given to me since March 2022. A special mention to specialist cardiomyopathy nurse Claire who has taken great care of me since my unfortunate diagnosis.

Claire has gone above and beyond caring for me, helping me come to terms with my critical illness and preparing me for my surgery at the Golden Jubilee next week. She has so much knowledge in her role and can put you at ease very quickly.

From consultant to admin and nursing staff, each and every staff member in outpatients has shown true care and compassion towards me at every telephone call and appointment. Thank you all for your ongoing support towards me, it is very much appreciated.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire nearly 2 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/09/2023 at 21:18
Published on Care Opinion at 21:18

picture of Lise Axford

Dear P05

Thank you for taking the time to share such positive feedback. It is good to know that you have been so well supported and that both hospitals are providing compassionate care.

Claire will be delighted to read your comments. Knowing that you felt supported and that she helped put you at ease will be important feedback.

I see that your surgery is next week and I send my best wishes to you. I will share your comments with the wider team and know that all staff involved in your care will be thinking of you.

Thank you again for your kind words.

Kind regards

Lise

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee nearly 2 years ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 16/11/2023 at 13:12
Published on Care Opinion at 13:12

Dear P05

Thank you for taking the time to post your feedback. I would like to apologise for the delay in our response.

I am delighted to hear of the exceptional care and compassion that you have received. Our staff are committed to provide excellent patient care and I am delighted you have received the highest standard of care.

I hope you are doing well.

Kind regards

Hollie

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