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"I would recommend this service 100% to anyone."

About: Lanarkshire Community Services / Hospital at Home

(as a relative),

My elderly father was taken ill recently, I phoned local GP he can out and said he had some kind of infection and he would pass me on to Hospital at Home. I had never heard of this service.

Within an hour or so Denise one if the nurses arrived. She was so kind to both my father and myself explaining everything at length. Nothing was too much trouble for her she took all the relevant tests and said she would arrange for a zimmer frame to aid my father.

Later that day the Doctor came and issued antibiotic for him, again nothing was too much trouble later again that day another nurse brought a zimmer frame and done some more bloods. 

My dad was seen again by anther nurse 24 hrs later again all nothing too much trouble. Nurse Denise came back out to check again and was delighted with the improvement in my dad and on her report and agreement with the doctor they have passed his care back to the GP.

I can’t thank Hospital at Home enough. They made my father's recovery much quicker and so much easier for him as he was able to stay in his own home. I would recommend this service 100% to anyone. Thank you

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Responses

Response from Richard Wells-Holland, Senior Nurse, Hospital at Home, NHS Lanarkshire nearly 2 years ago
Richard Wells-Holland
Senior Nurse, Hospital at Home,
NHS Lanarkshire
Submitted on 19/09/2023 at 13:28
Published on Care Opinion at 13:28


picture of Richard Wells-Holland

Hello Morag60,

Thank you so much for getting in touch about your recent experience of the H@H service. We always strive to provide the best quality a person-centered care within a patients own home and therefore avoid hospital admission. I am so glad that you found my staff caring, reassuring and that you were supported at home. Your feedback is very positive and very much appreciated by us all as a team. 1st class feedback such as yours makes us proud and makes our job all that more rewarding. Thank you for kind words and I will pass your review onto Denise and the rest of the staff.

Hope your Dad is keeping well after his recent infection.

Take Care, Richard.

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