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Professional care

Posted By elaine728

"Professional care"

About: Banbridge Group Surgery Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My mom's  GP at Banbridge Medical Group Surgery sent an ambulance to take my very unwell mom to Craigavon Area hospital.

I wanted to say a big thank you to all who had a part in the medical attention that she received, which was absolutely professional & caring, the NHS at its best.

A big thank you to the paramedics from Belfast, nurses and HCA in ambulance triage, nurses in resuscitation, & the nurses in the red area of ED..

I also want to say a huge thank you  to the doctor, Ciara. I cant sing her praises enough for her attention to my mom.


   
Treatment

Treatment


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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 19/09/2023 at 11:41
Published on Care Opinion at 11:41

picture of Neil Gillan

Good afternoon elaine728,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It is heartening to learn about your mother’s care and treatment. Feedback such as this lifts the morale of all staff, in what is a challenging period.

I hope your mother is recovering well

Best wishes

Neil

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Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust about a year and a half ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 21/11/2023 at 15:17
Published on Care Opinion at 15:17

Dear elaine728

Thank you for those kind words, we will share them with ED staff, we hope your mum is well on the road to recovery.

Kind regards

Paul Smyth

Head of ED

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