"Patronising and Miscommunication"

My husband injured himself a week and half ago. Realised it was getting worse and not better so went to our GP yesterday. They said to go to Herts & Essex, have a X Ray then take the X Ray to the Minor Injuries unit there. Sounded straight forward.

I dropped him there this morning- he had his X Ray straight away. Lovely staff. At first they said about going back to GP, so he said what he had been told already, they looked at the X Ray and said something along the lines of- 'Oh yes, you need to go the minor injuries unit now'.

So he went to the desk and the staff were very rude. Very blunt. Said he had to go home and wait for the GP to get the X Ray results to then be referred back- absolute waste of time. Implied he had got it wrong when clearly there is a miscommunication between the GP and the unit. He is now home and left unsure if he should be resting or what was seen on the X Ray.

I never complain as I know how stretched the NHS is but this has infuriated me. Luckily my work is flexible so I could go back and forth to get him, but if it had been a person with no support!

There was still one slot for the day too so wasn't that there was no more appointments either.

Very disappointed.