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Incorrect information

Story from nhs.uk

"Incorrect information"

About: Leyton Healthcare 4th Floor

You booked a blood test appointment at Queens Road Medical centre for 12 September and I must pick up the form from The Orient Practice before I have the test. Then you said I don't need to pick up the form. I received a call yesterday to say Queens Road do not have the form and they have cancelled my appointment. The lady said she will ring me today at 10.00am to confirm the cancellation but I have not received a call. As I care for my 91 year old mother, I made arrangement for her care while I attend this appointment which I now had to cancel. An early reply would be appreciated

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Responses

Response from Leyton Healthcare 4th Floor nearly 2 years ago
Leyton Healthcare 4th Floor

Submitted on 19/09/2023 at 11:45
Published on nhs.uk on 22/09/2023 at 22:52

I am sorry to learn of your experience. Just to clarify, We are Leyton Healthcare on the 4th floor and there is no 'Orient' practice any longer. I think you might have been misdirected by an out of hours service on the first floor.

We are happy to offer you a telephone call with our practice manager to explain further. Please call reception and ask for the practice manager. Many thanks.

Yours sincerely

Senior Partner

Leyton Healthcare

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