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So kind and professional

Posted By trapperfd33

"So kind and professional"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / General Surgery Ninewells Hospital / Xrays and scans Paediatrics / Children's Ward 29

(as a parent/guardian),

My young son broke his wrist badly in 2 places recently. We attended A&E in Ninewells hospital and were seen straight away due to the severity of the break.

After only 90 minutes, my son was x-rayed, seen by the Orthopaedic team, a plan made for surgery the following morning, a temporary cast in place and transferred to ward 29.

All staff in A&E, x-ray, ward 29 and main suite theatres were fantastic! So kind and professional. I am a trained nurse myself, but it’s true what they say, it’s different when it’s your own, and everyone made us feel so informed and at ease in an unfamiliar situation.

Please pass on thanks to nurses Emma and Lesley on ward 29 and Mr Donoghue, Ortho registrar, for all their care and attention. Thankfully my son is on the mend. 😊 

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Responses

Response from Andrew Kinnon, ED, NHS Tayside nearly 2 years ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 22/09/2023 at 06:55
Published on Care Opinion at 06:55

Dear trapperfd33

thank-you for taking the time to post about your Son's care; aspects of which involved the Emergency Department. I'm glad that you found all the staff fantastic in all of your Son's Hospital Journey. I hope he is recovering well.

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Response from Ashley Phillips, Senior Nurse/Advanced Paediatric Nurse Practitioner, Children and Young People Services, NHS Tayside nearly 2 years ago
Ashley Phillips
Senior Nurse/Advanced Paediatric Nurse Practitioner, Children and Young People Services,
NHS Tayside

Submitted on 22/09/2023 at 08:25
Published on Care Opinion at 08:25

Dear Trapperfd33

Thank you for taking the time to feedback on our service and you and your sons experience. I'm delighted to hear your hospital journey was positive and I will ensure your feedback is shared with the nursing staff on ward 29. Its great to hear your son is now on the mend.

Thanks again

Ashley

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Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside nearly 2 years ago
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 22/09/2023 at 10:34
Published on Care Opinion at 10:34

Dear Trapperfd33

Thank you for taking the time to post regarding your experience in the A&E Department. It was lovely to hear about your positive experience and I will certainly share this with the staff.

I hope your son is making a good recovery

Kind Regards

Mary Cumming

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Response from Sarah Kerr, Senior Charge Nurse, Theatres, NHS Tayside nearly 2 years ago
Sarah Kerr
Senior Charge Nurse, Theatres,
NHS Tayside

Submitted on 22/09/2023 at 15:41
Published on Care Opinion at 16:20

Dear Trapperfd33,

Thank you so much for taking the time to leave this lovely feedback. It is lovely your experience of our operating theatres was a positive one and I will ensure this is passed on to the whole team Happy to hear your son is on the mend as well.

With every best wish,

Sarah Kerr

Senior Charge Nurse

Emergency Theatres Ninewells

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Response from Catherine O'Neill, Lead Radiographer PRI, Radiology, NHS Tayside nearly 2 years ago
Catherine O'Neill
Lead Radiographer PRI, Radiology,
NHS Tayside

Submitted on 22/09/2023 at 16:57
Published on Care Opinion at 16:57

Thanks for the feedback about the x-ray team that were part of your son's recent treatment in Ninewells, it's great to hear this, and that you had such a positive experience overall.

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