This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My wife passed out so called 999

Posted By Gratefull 2all

"My wife passed out so called 999"

About: London Ambulance Service NHS Trust Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Cardiology

(as a service user),

My wife passed out in bed and could not bring her round. Dialled 999 and ambulance arrived within 10 minutes, thought she had had stroke and rushed to A & E Northwick Park, Diagnosed not stroke and admitted to cardiology ward, while there heart stopped twice and rushed to theatre where pace maker was fitted. 24 hours later home and well.

Would like to sincerely thank caring and efficient Ambulance crew and all staff in A&E and especially cardiology ward on 9th floor for their care professionalism and outstanding service. In our opinion in cases of emergency the NHS is unbeatable. Thank you all so much.

Best wishes 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from London North West University Healthcare NHS Trust 7 months ago
London North West University Healthcare NHS Trust

Submitted on 14/09/2023 at 15:43
Published on Care Opinion at 15:43

Dear Sir/ Madam,

Thank you for your feedback regarding your recent visit to A&E and I believe Jenner Ward.

Although this sounds like a very difficult time it's very pleasing to read how well your wife was looked after from beginning to end and that all of the staff that you came into contact with treated your wife with outstanding care.

We will of course share your very kind words with the staff in the A&E department and Jenner ward who I am sure will be very heartened to hear that their good work has been recognised in such a way. unfortunately I am unable share your feedback with the ambulance crew as they do not work for our Trust. As we often have ambulances from multiple boroughs I am able to share a contact with you. If you do wish to share your feedback with them may I suggest finding what London Ambulance service you received and then you will be able to find the correct contact to share your kind words to online.

Thank you once again for taking the time to share your experience with us. I hope your wife is in good health.

Kind Regards,

Emma Calnan - Patient Experience Officer

Opinions
Next Response j
Previous Response k