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The staff have exceeded my expectations

Posted By Haznc77

"The staff have exceeded my expectations"

About: Craigavon Area Hospital / Trauma Ward

(as the patient),

Broken ankle 

Came straight in to Trauma ward here in Craigavon Area hospital and all the doctors nurses and all staff have exceeded my expectations in every possible way with everything they have done for me.   Nothing could be improved in my case anyway.  They are all so professional in everything they do.  Great experience in ward - all kept nice and tidy and I don't have to ask twice for anything. 

I would like to thank the ward manager and the whole team for everything they have done for me,  nothing is two much bother for anyone.  

Physio put on hold until my infection is away but I am very confident that the physios will do a great job when I am better. 

Food is fantastic and a good choice to choose from. 

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Responses

Response from Jill Robinson, Admin Support , Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust nearly 2 years ago
Jill Robinson
Admin Support , Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 12/09/2023 at 16:33
Published on Care Opinion at 16:33

Thank you for taking the time to write about your experience on the Trauma Ward.

I will pass on your kind words regarding the food to our Catering Department.

Wishing you a speedy recovery.

Jill

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Response from Rachel Jameson, Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Rachel Jameson
Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 15/09/2023 at 10:55
Published on Care Opinion at 10:55

Hello,

My name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time to share your feedback. I am delighted to read that you have had such a positive experience on the ward so far. It is reassuring to know that the staff have been professional and have been providing you with high quality care. I will be sure to share your kind words with all the staff, it will mean a great deal to them as it does to me.

It is encouraging to know you do not have any issues or complaints. Thank you for your lovely feedback.

I wish you well and a speedy recovery.

Best wishes,

Rachel

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