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No calls received from the GP

Posted By pluser67

"No calls received from the GP"

About: Barton House Group Practice

(as the patient),

I'm frustrated as my GP was scheduled to call me. However I received 2 texts messages from my GP saying they tried calling me and couldn't reach me. I did not receive any missed calls from the GP. I didn't get any notification from Vodafone either that I'd had a missed call. I asked my colleagues to do a test missed call and my phone rang. My phone was beside me all the time.

Now I'm on the phone call to my GP and 21 in the queue and its showing 47 minutes waiting time still not answered! I am very dismayed by this poor service. I feel like the GP didn't call me at all!

I have not been very happy with this Practice as they keep changing GPs. 

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 7 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 03/10/2023 at 10:43
Published on Care Opinion at 10:43

We're truly sorry to hear about the inconvenience you experienced during your recent interaction with our practice. We understand that not receiving the GP's call and the long waiting time on the phone can be frustrating.

Regarding the missed call, we apologize for any technical issue that may have occurred. It's possible that the phone number we had on our system was incorrect, which could explain why you didn't receive any calls. To rectify this and ensure you can easily reach us in the future, we kindly request that you send us an email with your correct contact details. This will allow us to update our records and prevent any further issues.

We understand your concerns about the changing GPs. While we strive to provide continuity of care, sometimes staffing changes are necessary. We'll do our best to address your concerns and ensure you receive the care and support you deserve.

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