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"Hysteroscopy under general anaesthetic."

About: University Hospital Monklands / Gynaecology

(as a service user),

All the staff prior to my operation were meticulous in their admin duties, each checking my credentials on meeting with me. All were kind, respectful, professional and diligent in their conduct.

The only negative I have is with one member of staff. Whilst in post-op - I assume they were my nurse. Unfortunately I found their manner abrupt and on taking my temperature (twice), was somewhat aggressive when they pushed the thermometer into my ear. I thought this may have been the norm until another nurse subsequently checked my temperature and was very gentle. 

In retrospect I feel this nurse may have assumed that post-op I may not have had the wherewithal to have known better. With the exception of this experience the staff were excellent.

 

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire nearly 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 20/09/2023 at 17:22
Published on Care Opinion at 17:22


picture of Jennifer Montgomery

Dear Plant Lady.

Thank you for sharing your experience in University Hospital Monklands, Gynaecology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that the majority of our staff put you at ease due to them being meticulous in their duties and kind and respectful. I am, however, very sorry to hear that one member of staff has been abrupt and somewhat aggressive when taking your temperature. This is certainly not how we expect our staff to treat our patients and I am sorry that this happened.

We take all feedback very seriously and I will be sure to pass on your comments and feedback to the whole team for learning and reflection, as well as praise on the good practices.

I hope you are recovering well.

Kind Regards,

Jenni

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