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"A wonderful service"

About: WestMARC (Forth Valley) / Adult Wheelchair Clinic

(as a service user),

I have had a power wheelchair for many years but eventually it broke. The service engineer came immediately to assess the situation and returned the following day with a new chair. 

I didn’t find this new chair comfortable at all and emailed them with my problems with it.

In time they ordered a replacement chair in line with my requirements. This was duly delivered to me and set up for me by the lovely service engineer Garry/Barry. He could not have been more pleasant. THIS IS A WONDERFUL SERVICE.

Thank you NHS SCOTLAND ….. WELL DONE ON EVERY DETAIL 🙏🏻🙏🏻🙏🏻

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Responses

Response from Fiona Ballantyne, Occupational Therapist Team Lead, WestMARC, NHS Greater Glasgow and Clyde nearly 2 years ago
Fiona Ballantyne
Occupational Therapist Team Lead, WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 13/09/2023 at 10:28
Published on Care Opinion at 14:23


Dear Lornahappy, I am delighted to hear that you have had a positive experience from our service. I will feed this review back to the clinical and technical teams as I know they will appreciate you taking the time to let them know they have done a good job.

Hope you continue to enjoy the use of your power chair going forward.

Best wishes

Fiona Ballantyne

Occupational Therapy Team Lead

WestMARC

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