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"A nurse making a big difference in A&E"

About: Royal Alexandra Hospital / Accident & Emergency

(as the patient),

The waiting time wasn’t long. I went to A&E because of a suspected bone fracture in my foot. The nurse that I spoke to was extremely knowledgeable and professional she took time to explain my situation and listened to everything I spoke about in a very caring and kind way.

She explained everything that would happen next, gave medications and at home advice. It was more that she listened which was so kind given she must have been having a busy day but you’d never have known. I can’t thank this nurse enough for her extraordinary people skills and giving me some time to get things off my chest. My only regret is I don’t remember her name. I hope she reads this I hope she’ll remember and know that she made a big difference, and not just with a sore foot. Thank you xx

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 7 months ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC
Submitted on 12/09/2023 at 11:49
Published on Care Opinion at 11:49


Dear snowht67

What fantastic feedback thank you. Your kind words are truly appreciated and commenting on being "listened to" means so much. I will gladly share you post with our whole team and confident my colleague involved will see this. I can further support this if you could please drop me an email on gerry.mclaughlin@ggc.scot.nhs.uk with some more details and I will personally ensure your post goes direct to them.

Thank you for recognising the "busy day" as your words will mean that bit more to all involved.

Wishing you a speedy recovery and thank you for taking the time to share your experience on Care Opinion.

Gerry

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