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Out of hours care

Posted By Relly123

"Out of hours care"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC) NHS 24 / NHS 24 (111 service)

(as a service user),

I want to thank both the NHS 24 initial call  handler/ assessor and the Dr who saw me in the UHC out of hours clinic at lunchtime today. 

Both helped put me at my ease during their assessments and I got the antibiotics I need for a chest infection.  We are lucky to have staff like them caring for us.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 12/09/2023 at 13:13
Published on Care Opinion at 13:13

picture of Shona Lawrence

Hi Relly123

Firstly, I am sorry to learn you have a chest infection. I hope the prescribed antibiotics help soon and you start to feel much better.

Thanks for taking the time to get in touch via Care Opinion to show your appreciation of the service provided to you by NHS 24 and NHS Ayrshire & Arran.

We always like to share such stories with our staff here at NHS 24, therefore, when you feel better, it would be good to hear further from you. You can contact me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes for a full and speedy recovery.

Shona

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Update posted by Relly123 (a service user)

Thankyou. The call handler/ assessor and nurse all introduced themselves but sorry I can't remember because I felt so poorly.

They were really lovely and guided me through the assessment questions.

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran nearly 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 03/10/2023 at 09:49
Published on Care Opinion at 09:49

picture of Pamela Gibson

Dear Relly123

Thank you so much for taking the time to share your experience of the care provided within the out of hours clinic at University Hospital Crosshouse.

I am pleased to hear that the call handler and doctor were able to put you at ease during their assessments. I do hope that the antibiotic you were prescribed have worked and that your chest infection has now cleared.

I also agree, that we are indeed lucky to have such wonderful staff looking after us.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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