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A recent accident

Posted By Sally0976

"A recent accident"

About: Sandwell General Hospital / Accident and emergency Sandwell General Hospital / General surgery Sandwell General Hospital / Trauma and orthopaedics West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

I broke my hip in the middle of August following a tumble at home. The wonderful paramedics were with me within 20 minutes. I was taken to Sandwell General Hospital, Just a short wait in the ambulance and then into A & E. tests, xrays scans completed and I was admitted on to Newton ward early next morning.

Operation the next day. I have to say that the care and nursing I was shown was outstanding, as it was when I was moved to Lyndon ward. I was discharged and before I arrived home a complete care package was in place. Well done to all hospital staff, and ancillary services,

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Responses

Response from Sandwell General Hospital nearly 2 years ago
Sandwell General Hospital

Submitted on 24/10/2023 at 10:50
Published on nhs.uk on 26/10/2023 at 21:51

Dear Sally,

We are sorry to read about your recent accident at home However, we are glad that the treatment you received whilst in our care was outstanding and we will ensure your feedback is passed onto the teams involved. We wish you a speedy recovery. Many thanks, The Communications Team.

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Response from Marie Capper, Regional Head of Patient Experience, West Midlands Ambulance Service 10 months ago
Marie Capper
Regional Head of Patient Experience,
West Midlands Ambulance Service

Submitted on 13/08/2024 at 09:02
Published on Care Opinion at 09:02

Dear Sally0976

Thank you for your feedback and sorry for the delay in responding to your feedback.

If you would like your feedback shared with the staff members involved I would be grateful if you could email compliments@wmas.nhs.uk or telephone number 0300 303 0996.

kindest regards

Marie Capper
Head of Patient Experience

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