"Frustrated"

My husband strained his back at work and was unable to continue working this was on the 19th July. His company requested a fit note. Well this was like trying to touch the crown jewels !! each time he went to the surgery he was told do an e-consult form. Which he did only to get 2 text messages one after the other saying a GP had triaged my husband and a physio therapist would call him on the 29th August then a second text following the second e-consult form, a physio therapist would call him on 11th September!! My husband goes back to the surgery again, this is the 4th time. Reception denied all knowledge of the first e-consult form he completed so he backed it up showing the two text messages he'd received and saying I do not need 2 phone calls I'd just like a fit note. He's told no you can't have a fit note until you have seen a GP first. So he asks for a GP appointment, my husband is told no you must wait until you see the physio. He explains but this is not a face to face appointment it is a phone call how will I get a fit note via a phone call. By this time several weeks have gone by since my husband first reported this to the surgery and he's still not fit enough to return to work. He was being pressured form his place of work so obviously he was becoming very frustrated and anxious. When he expressed his frustration the young receptionist accused him of verbal abuse and said she was going to walk away!!!! My husband was not verbally abusive he did not use any offensive language or swear, he was frustrated, not a good situation to be in considering my husband had a heart attack 18 months ago. Eventually he receives a call from the physio therapist who asks lots of questions and finishes with I'll do you a sick note and attach some exercises for you to do, you can collect it from reception. Finally he has a fit note he can take in to his employers but this has taken 6 weeks!!! After collecting the fit note he then receives a letter from the surgery stating due to his abusive behaviour this is a warning and if it happens again he would be struck off the register. Unbelievable and disgusting patient care.