"Outstanding care "

I wish to say a heartfelt thank you for my routine endoscopy experience today at King's. I think probably around 12 members of staff were involved in some way in my care and in every case the care was excellent.

A staff member greeted my husband and I and gave us a consent form as we entered the department and directed us to a waiting area.20 mins before my appointment time I was guided through to another area. 3 members of staff, a doctor and 2 nurses there gave me great care, describing the procedure in detail, being careful to obtain informed consent, paying close attention to dating and signing of the consent form.

My medical details were carefully taken down, my blood pressure taken and my blood glucose level checked and recorded accurately by the patient and kindly staff members.

I had a short wait but my expectations were already informed expectations as I was told I was 7th on the list that morning so I didn't feel forgotten.

Once in the small theatre the lead doctor introduced himself and I could clearly see his name badge too. He was training another doctor who actually did the procedure on me. I had a sedative but found the experience a little difficult but felt very reassured to hear several people saying I was doing well and not long now, that sort of thing. This really helped me.

In the recovery room the nurse looked after me so very well. My blood pressure and blood oxygen were constantly monitored and the nurse was paying close attention to me. When I coughed on my biscuit shr was with me quickly on case I needed any help.

We had some nice chats and I sang to her briefly and she sang to me briefly an old song we found we both knew. How lovely.

I found everyone to be informative, reassuring, kind, professional, knowledgeable and attentive.

I felt very well cared for indeed and feel so grateful for my great experience today at King's. Please thank all those involved in my care. With all good wishes Wendy 08.09.23