"The worst services"

About: Milton Keynes University Hospital NHS Foundation Trust Milton Keynes University Hospital NHS Foundation Trust Milton Keynes MK6 5LD

Posted via nhs.uk nearly 2 years ago

I spent over 2 hours on the phone waiting for someone to answer, to reschedule an appointment! During all this time no one had the respect to answer my call and this happens during working hours. Shame on the staff and management for this carelessness and lack of respect for patients. I have not heard anyone praise the services of this hospital, and it seems rightly so

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Milton Keynes University Hospital NHS Foundation Trust

Submitted on 12/09/2023 at 09:16

Published on nhs.uk at 20:43

Hello
My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your experience in our hospital. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954.
I wish you well.
Thank you
The Patient and Family Experience team

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