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"Poor communication after hospital discharge"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Neurology

(as a service user),

I visited my GP because I was feeling exhausted and strange and they sent me straight to the hospital because of abnormal neurological signs. After tests and scans I was transferred to the Stroke Ward. The following day I was examined by a neurologist, because a stroke had been ruled out.

They said I needed more tests, but they might take a week to organise, and if I chose I could go home to wait for them. So very soon afterwards I was told that I would be discharged that evening, regardless of how late it might be once the arrangements had been made. So I staggered off, with no advice on how to cope with my symptoms  or what I could do for rehabilitation. It seemed that the Stroke Unit had washed their hands of me, and I was given no name or contact details for the neurology team I'd been passed on to. Now a week later I've heard nothing about any tests, or even if they are going to happen, and I have no way of enquiring.

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 7 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals
Submitted on 11/09/2023 at 13:56
Published on Care Opinion at 13:56


Hello there,

Thank you for getting in touch and providing us with your feedback.

We are sorry to hear that this has been your experience and would like the opportunity to help you get the support and answers that you need.

If you are able, please contact us at QMCPET@nuh.nhs.uk where the patient experience team will be able to take more details and pass this on to the correct department.

Best wishes,

Kelly

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