This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hygeine concerns

Posted By Bunchlet59

"Hygeine concerns"

About: Outpatients Department / Fracture Clinic

(as a staff member posting for a carer/relative),

The registrar  was very nice. They wanted the dressing taken down and sutures removed. The senior HCA introduced themselves and proceeded to put on an apron and gloves but didn't wash their hands. I asked politely about hand washing. They informed me they didn't need to as they were wearing gloves.  They did remove the sutures competently. They were less knowledgeable about the correct procedure for applying the leg brace.

I am disappointed that the 5 moments of hand hygiene were not applied. There is really no excuse as there is plenty of soap and water in an acute hospital. I noticed hand hygiene audit was 100% for the unit. I wondered how could that could be because what I witnessed was not the case.

I want to say the nurse was perfectly pleasant.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sandra Barr, Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute, WHSCT 8 months ago
Sandra Barr
Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute,
WHSCT

Submitted on 11/09/2023 at 14:49
Published on Care Opinion at 14:50

Dear Bunchlet 59,

My name is Sandra and I manage the fracture Clinic at Altnagelvin. Thank you for taking your time to acknowledge your visit and treatment within our department.It is appreciated that you found the registrar very nice and the nurse perfectly pleasant.It is disappointing that you felt the 5 moments of hand hygiene were not adhered to.I will highlight your concerns in our next safety brief and reinforce the 5 moments of hand hygiene among staff.We will use this feedback as a learning opportunity.Please do not hesitate to contact me if I can be of further assistance.

My team and I hope you to continue to have a full recovery.

Regards

Sandra[sister]

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Bunchlet59 (a staff member posting for a carer/relative)

I didn't feel. I actually witnessed it. I told the nurse politely and they insisted that they didn't have to 'because I am wearing gloves and I am only taking off the dressing' I know what I am looking at.

Response from Sandra Barr, Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute, WHSCT 8 months ago
Sandra Barr
Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute,
WHSCT

Submitted on 12/09/2023 at 16:30
Published on Care Opinion at 16:30

Dear Bunchlet 59,

I acknowledge what you have witnessed and have addressed it with the members of the team that have been on duty since.We have used your feedback as a learning opportunity and will highlight our safety brief with the rest of our team.I am sorry for any distress this may have caused.Hoping your onward journey goes well to recovery.

Regards

Sandra Barr[sister]

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k