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Poor communications

Posted By Karen321

"Poor communications"

About: University Hospital Hairmyres

(as a relative),

I was called to say my mother was being moved from MAU to Ward 18b but when trying to call the ward to check visiting times the phone was answered and immediately hung up twice.  I then checked the website but could find no visiting times listed.  I also tried to download a site map to find the ward but the map that is available doesn't have any ward numbers on it, completely useless.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire nearly 2 years ago
We are preparing to make a change
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/09/2023 at 09:43
Published on Care Opinion at 09:43

picture of Lise Axford

Dear Karen321

I am sorry to hear that communication has been so poor regarding your mother's transfer and visiting times.

I will ask for a review of the site map and also ask that visiting information is up to date. Sincere apologies for the inconvenience caused

Lise

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