"An inefficient use of time"

Posted via nhs.uk nearly 2 years ago

There was no welcome in the CHEC Poundbury reception and the 2 staff continued to talk about their future time-shifts in a back room. These 2 then operated 2 eye machines when 1 did it at Specsavers. There was no immediate feedback - unlike at Specsavers. The analysis replicated some of the analysis already undertaken at Specsavers. So did I waste most of a morning and did the NHS get good value from this outsourced service?

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Community Health and Eyecare Limited

Submitted on 15/09/2023 at 09:24

Published on nhs.uk at 11:26

Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, our patients are our utmost priority, and we value all feedback.
Upon referral we do not always receive the most recent test results, therefore our clinicians may ask for these to be completed again to ensure they have the most up to date results to provide the correct care for a patient, we apologise for any inconvenience caused and wish to provide assurance that all appointments held at CHEC are valuable to our patients care.
Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call us on 0344 264 4160.

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