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"No one seems to be helping me"

About: General practices in Ayrshire & Arran University Hospital Ayr / Neurology

(as a service user),

I have been assessed by a neurologist and subsequently sent for an MRI Scan which was carried out recently.

The scan results are with Neurology at Ayrshire and Arran Health Service but no one is giving me the results. Since this scan I’ve had worsening symptoms and have spoken to my GP who has booked me in for a blood test and ECG.

I have symptoms that I wish to discuss with the neurologist, but the doctor can’t advise the neurologist as I wish some symptoms to be considered as neurological, such as itching all over my body, episodes of pin and needles, nerve pain, and a banding type chest pain. But no one seems to be helping me. Also have a pain in my ankle and foot, always told it’s gout but I’ve lost seven stone and never have any common symptoms of gout and never had any injuries to my ankle or foot.

I’ve made a complaint and no-one has responded and made a subject access request for the scan results and further called neurology and they can’t help and never answer the phone or return my calls when I leave a message.

The service from Ayrshire and Arran are both disappointing and not meeting my needs and am suffering daily, I feel there has been absolutely no continuity of care. 

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