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I consider this service second to none

Posted By Elizabeth2121

"I consider this service second to none"

About: Causeway Hospital / Radiology

(as a service user),

I have 3 monthly scans because of my cancer diagnosis. Previously I have been scanned in the BHSCT, though I live in the NHSCT. When I go to the BHSCT it takes 6 hours from my door back to home.

Yesterday I went to Causeway Hospitals mobile scanner. The whole episode took 40 mins from home. The team were totally efficient: someone rang me the day before to tell me that I was going to the mobile scanner and not the main department and give me directions.

On the day all checks were performed, the venflon was put in first time even though I am a difficult person to cannulate, the scan itself took only minutes, and then I was shown the exit door.

I consider this service second to none - in comparison to the 6 hour adventure I can sometimes experience.

The only thing that could have been improved was that the team should have introduced themselves to me - and then I could have thanked them here by name. Excellent service, but please tell me your name and grade next time so that I can thank you personally!

I believe there is absolutely no reason why I should be referred to the BHSCT when this fabulous service is right on my doorstep. Well done, Causeway radiology team!

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Responses

Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust nearly 2 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 08/09/2023 at 19:28
Published on Care Opinion at 19:28

picture of Matt Suddaby

Dear Elizabeth2121,

My name is Matthew Suddaby, one of the Senior Radiographers at Causeway Hospital. Thank you for your feedback. If I recall rightly, you kindly gave some great feedback to the staff in Causeway previously, so we are delighted that you were happy again. I will pass on your kind comments and gratitude to the radiographers who looked after you yesterday. They will be delighted!

Thanks also for mentioning about introducing ourselves to our patients. I find this makes the experience more personal for all involved. Knowing the staff involved, they usually do introduce themselves too, but I will remind all our staff here to introduce themselves.

I wish you well with your future treatment, and hopefully we will be able to provide another high level of service for you.

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