"Great Admin Staff"

My wonderful GP was caring enough to make a Neurology Referral to Queens Hospital.

Sadly three months later I found that the hospital have not been releasing any appointmentd with no plans to release any for the foreseeable future.

The NHS site where you can review waiting list times has false data so it is unreliable.

I invested sone time and discovered Homerton University Hospital has an 8 week waiting list so I asked whether I could be referred there.

A lovely kind female member on the Administrative Team called me and made sure I understood the system:

A - The moment she started the Referral Process I would immediately be removed from the waiting list at Queens.

B - Only then would she be able to access their booking system with no guarantee when the next available appointment would be.

C - They may reject it as I am out-of-area and I would left back a square one.

I asked her to proceed and was eternally grateful as I have been waiting since June, it's now September and I have an appointment in November.

Nothing was too much trouble. Everything was unexplained in detail. My clinical welfare was priotitised above all so a great big thank you to all x