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"Terrible place"

About: South Street Surgery

Recently filled in e-consult. Got a text message a week later asking to book blood test. No spaces to get blood test until more than a week later. Took time off work to get blood test. Heard nothing for 2 weeks. Went on the app to see results on there - however meant nothing to me. Called up surgery was on hold for one hour - spoke to receptionists who said results fine then hung up. I don’t even know what the blood test was checking. Terrible place they just don’t care.

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Responses

Response from South Street Surgery 2 years ago
South Street Surgery
Submitted on 05/09/2023 at 08:45
Published on nhs.uk on 06/09/2023 at 12:10


Dear Anonymous,

Thank you for your feedback. We are sorry to hear about the issue you've had. We'd be happy to investigate this further for you. You can make a complaint through our formal process, by downloading the complaints form here: https://southstreetsurgery.co.uk/patient-feedback/ or by writing to the Operations Manager at the Surgery. Thank you

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