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"Very impressed with the treatment received."

About: Glasgow Dental Hospital and School / Dental

(as a service user),

I saw Glasgow Dental Hospital in July for a coronectomy and August for a Wisdom tooth extraction. I have also had dealings with the acute oral manager, Linda and the waiting times co-ordinator over two complaints. They have both been exceptional in listening to my concerns about my treatment date being too far away and did everything possible to resolve my concerns rather than seek to defend them which is such a positive model of complaints handling.

My surgeons were outstanding and ensured that the risk of nerve damage was kept in mind at all times and I have recovered from the coronectomy with no nerve damage despite the risk and the wisdom tooth extraction recovery is on-going but the surgeons did a fantastic job as did the students observing and I was very impressed with the treatment received.

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Responses

Response from Raymond Carruthers, Operational Governance Manager, Glasgow Dental Hospital, NHSGGC 8 months ago
Raymond Carruthers
Operational Governance Manager, Glasgow Dental Hospital,
NHSGGC
Submitted on 06/09/2023 at 09:12
Published on Care Opinion at 09:12


Dear GordonE1234,

Thank you very much for taking the time to post this comment. It can be a daunting prospect attending the dentist and we try to make that processes as smooth as possible in every case. I am pleased to hear that Linda had an opportunity to discuss your concerns in relation to your appointments and reach an outcome that you were happy with.

I shall be delighted to share your kind comments with Linda, and with the clinical team managing your treatment. I wish you well in your continuing recovery!

Many thanks

Raymond

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