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"Minor injuries unit/xray"

About: Accrington Victoria Hospital

Visited today 1/9/23 am. Found the receptionist, though very busy, was still kind and polite and apologised for the couple of minutes wait whist he was dealing with another person. Was seen by a nurse after a very short wait and directed to X-ray. All the staff that I met in the X-ray department were kind and professional. After another short wait in the minor injuries waiting room my results were thoroughly explained to me by the same nurse. Very good experience here except that the temperature in the waiting room was 28c (I know this as there is a thermometer in the waiting room) and there was a cleaner in the corridor near reception using a buffing/mopping machine entangling peoples feet up in the wire as she went along, luckily people were paying attention to what she was doing.

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Responses

Response from Accrington Victoria Hospital nearly 2 years ago
Accrington Victoria Hospital
Submitted on 05/09/2023 at 09:36
Published on nhs.uk on 06/09/2023 at 12:15


Thank you for taking the time to provide your feedback regarding your visit to the Minor Injuries Unit at Accrington Victoria Hospital. I will ensure that your feedback is shared with the senior staff for the department so it can be brought to the attention of the staff.

If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Many thanks again for taking the time to provide your feedback and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

East Lancashire Hospitals NHS Trust

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