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Explained the procedure thoroughly

Posted By JMcL

"Explained the procedure thoroughly"

About: University Hospital Hairmyres / Medical/Gastroenterology (Ward 11) University Hospital Hairmyres / Surgical Receiving Unit (Ward 4)

(as a service user),

I was admitted to Hairmyres Hospital after severe Gallbladder pain and given a procedure called an ERCP to remove Gall Stones in my Bile Duct. 

This procedure was performed by Dr Sutherland Consultant Gastroenterologist and what a guy he is. 

Explained the procedure to me thoroughly and managed to remove the stones for me and place a stent. 

After the procedure was complete and I returned to the Surgical Ward 4 to recover later that evening he then popped his head in to check I was Okay and managing well etc. 

I feel I absolutely have to give him a mention because he is one of a kind, genuinely nice guy who cares about what he does and the care he gives to his patients. 

I am so grateful to him and honestly can't thank him enough for what he done for me. 

Thank you Dr Sutherland.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 8 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 04/09/2023 at 20:28
Published on Care Opinion at 20:28

picture of Lise Axford

Dear JMcL

Thank you for taking the time to share such lovely feedback. Dr Sutherland will be delighted to read your comments. As you say, Dr Sutherland cares about his patients and takes time to ensure that there is effective communication and follow up.

Feedback is important to us all and your kind words will be very much appreciated.

Thank you

I hope that you are recovering well.

Kind regards

Lise

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