"Rude and unprofessional receptionist"

I had a terrible experience with a rude receptionist at the blood test desk who cancelled my appointment and said she couldn’t help me with my blood test forms. It was so difficult to arrange an appointment in the first place and to have it cancelled prevented me from getting the care that I needed, and has ultimately delayed my treatment. Disappointing that our healthcare data is handled by individuals like this - I feel bad for elderly/disabled people who end up not getting the care they need because of unprofessional people like this who don't care about the patients.