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I could not even look at the meals, they were making me ill

Posted By millimeterhz57

"I could not even look at the meals, they were making me ill"

About: Altnagelvin Area Hospital / Trauma & Orthopaedics

(as a service user),

I had surgery recently. I required a low residue gluten free diet. Out of the 10 days I was there, I received gluten free meals twice.

I asked ward staff assisting with meals why I was not receiving gluten free meals and the only response I got was that that's all they're sending for me.

I could not even look at the meals, they were making me ill.

They also ran out of biscuits and juice and no one informed us the patients of low stock. 

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Responses

Response from Celina McConnellogue, ward manager, Ward 23 Trauma & Orthopedics Altnagelvin, Western Health & Social Care Trust nearly 2 years ago
Celina McConnellogue
ward manager, Ward 23 Trauma & Orthopedics Altnagelvin,
Western Health & Social Care Trust

I have the rewarding job of managing the team in our altnagelvin trauma ward

Submitted on 03/09/2023 at 18:32
Published on Care Opinion on 04/09/2023 at 09:02

picture of Celina McConnellogue

Hello my name is Celina McConnellogue ward manager of ward 23,

I am very sorry that you had a very unpleasant experience with the meals whilst you were on the ward, there was technical issues on ordering meals that resulted in some meals not arriving to the wards as requested by staff. This was raised with managers at the time and has since been resolved.

It is paramount that our patient receive the correct meals for their dietary reequipments and we will continue to monitor that service of meals is correct.

Wishing you a speedy recovery,

Kind regards

Celina

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Response from Western Health & Social Care Trust nearly 2 years ago
Western Health & Social Care Trust

Submitted on 04/09/2023 at 13:18
Published on Care Opinion at 13:50

Hello my name is Joanne Daly, Support Services Manager and I am extremely sorry that you experienced issues with your ordered meals during your hospital stay.

Support Services will work closely with our nursing colleagues to ensure that any issues are addressed in a timely fashion. There are low residue and gluten free options available at all meal service but unfortunately there were some issues during your stay that the team will discuss with nursing colleagues and ensure do not occur on an going basis.

Best wishes on your recovery

Joanne.

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