"Holmwood Ambulatory Unit (AEC)"

Arriving from A&E to receive swift, effective care and compassion, we were then directed to AEC aka Holmwood Ambulatory Unit, to arrive and be completely ignored by the receptionist, who proceeded to ignore us for 5 minutes, while she scrolled on her phone on social media. To elaborate, there wasn’t a queue, we were stood directly by the desk, and could visibly see her scrolling on her phone, choosing to leave us just stood there. When she finally finished what she was doing, we were met with an attitude and what was an already distressing situation for my partner who is unwell, was exasperated by this individuals lack of kindness and professionalism. Such a pity, as all other staff we had seen were exceptional, this individual needs reeducationing in the ethos of kindness, compassion, and as working as one team!