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Felt in very safe hands throughout

Posted By Ellhn55

"Felt in very safe hands throughout"

About: Gilbert Bain Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

We had to call an ambulance for my mother during a visit to Shetland, and all the staff (ambulance and search & rescue team who were sent as they were close by) were incredibly professional and kind to me and my very distressed child.

At the Gilbert Bain all the nurses we saw were incredibly knowledgeable and thoughtful: we were seen promptly, kept informed, and felt in very safe hands throughout.

They were very busy and I was especially grateful for how they noticed my child when I was distracted with making arrangements, reassured her, and offered us both tea and biscuits. 

The junior doctor was also very kind, and dealt well with our questions.  

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 31/08/2023 at 16:07
Published on Care Opinion at 16:07

Dear Ellhn55

Thank you for sharing your story. It must have been a very worrying time so it is heartening to read that you are happy with all aspects of the care your mother received.

If you would like me to pass on your thanks to the ambulance crew that attended could I ask that you contact our Patient Experience Team with your name, Care Opinion name, your mother's name and the address and date we attended.

I do hope your mother is feeling better.

Kindest regards

David

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Response from Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland 2 years ago
NHS Shetland

Submitted on 13/09/2023 at 15:12
Published on Care Opinion at 15:12

Dear Ellhn55

Thank you for taking the time to leave such positive feedback about your mother's care at the Gilbert Bain Hospital. It truly means a lot to our staff that their professionalism and kindness has been appreciated by patients and their loved ones. We have made sure your post has been shared with our Accident and Emergency team.

With best wishes

Carolyn

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