"Caring and compassionate at every step of the journey"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG

Posted by scorpio81 (as a parent/guardian), 2 years ago

My daughter required to attend Hairmyres Emergency Department. She was seen swiftly, with several members of staff checking on us regularly to ensure we were OK, even within a very busy department.
Every member of staff we had contact with - from the admin team at reception, triage nurse, ANP Heather and staff nurse Stacey - were caring and compassionate at every step of the journey.
They were clearly very busy but everyone was friendly and supportive and I am grateful for the care and attention received during what was an extremely stressful day.

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Lise Axford

Chief of Nursing, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 03/09/2023 at 21:23

Published on Care Opinion at 21:23

Dear scorpio81
Thank you for taking the time to share your positive feedback after attending the emergency department with your daughter. I am pleased to read that you felt all the staff were kind and compassionate as it so important to feel cared for during a stressful and worrying time.
It is kind of you to share such lovely feedback and staff will appreciate your comments.
I hope that your daughter is recovering well.
Kind regards and thank you again
Lise

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