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"Poor treatment in A&E"

About: Homerton University Hospital / Accident and emergency

(as a service user),

I was seen by a doctor from Majors in the Minors department for some wounds that needed cleaning and dressed. From the very start it was awkward. However, this was the least of my worries.

After sitting down I was asked if anyone has told me I need to stop (self-inflicted wounds). I tried to respond as best I could, given this is something ongoing for almost two decades. I was also asked as to why I continue to turn up like this. At another point I was asked don't you think you need to stop doing this.

I was angry at the tone and of what was being said. In my view, there was no place for the Doctor to be giving a lecture when they know nothing about me or my life. 

There was also an issue of cleaning and dressing the wound. I could tell they weren't sure what to use. It seemed they got the instruments confused. Then at the end asked me if this was how staff normally dress the wounds. I was honest and said no. 

They were also not trusting of my stating I had seen the HPM team and was free to go. I was told there is no documentation to say I had seen the HPM team. I told them to knock on the door and ask if they wanted to. 

After leaving the cubicle I spoke with the HPM staff member I had talked to earlier and provided all of the above information. I feel there is an ongoing issue with how people are being treated when attending A&E when it comes to mental health/illness and that comes with it. 

Just before this attendance I had another staff member bring up frequent attenders - it has a new name ... High Intensity.

After being asked if I wanted to see HPM and it being my last chance for them to refer. I was told, it's a yes or no, that's not hard at all.

Apologies if it seems that I am playing around or purposely being unsure. Once again there is judgement based on nothing. Sadly, the ongoing issue with how I, and I assume others, are treated doesn't only come from physical, but also HPM staff. It's sad that it is now uncertain of how one will be treated.

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