"Delayed Appointment"

About: Stepping Hill Hospital / Fracture Clinic Stepping Hill Hospital Fracture Clinic Stockport SK2 7JE

Posted by Esso69 (as a service user), nearly 2 years ago

Got here 30mins before appointment time and was sent straight to get my x-ray. X-ray complete and back at clinic bang on time for my appointment.
Still sitting waiting to see doctor 90 mins past my appointment time. When I queried the delay I was dismissed and made to feel impatient and told I would be slotted in when they could, right at the very end as it happens.
Why give me an appointment time? This has now cost me 3 hours off work that I will have to make up tonight. Not impressed at all.

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Aoife Isherwood

Patient Experience Facilitator,

Stockport NHS Foundation Trust

Submitted on 01/09/2023 at 09:26

Published on Care Opinion at 09:26

Good morning,
Thank you for taking time to share your recent experience with us following your wait in the Fracture Clinic. I was sorry to see that you had incurred a delay.
This feedback will be shared with the team so they can use this to look at improving communicating wait times within the department.
Kind regards,
Patient Experience Team

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