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"The staff members have treated me exceptionally well."

About: Bluestone Unit (In-patient wards for mental health) / Silverwood Ward

(as a staff member posting for a patient/service user),

Up until now, my experience in the Sliverwood ward has been very good. The staff members have treated me exceptionally well. They've been effective in their explanations and communication. Occasionally, I find myself a bit confused, but the staff members are patient and take the time to clarify things for me. All the staff members are remarkably pleasant, and it's hard to single out anyone in particular as everyone has been wonderful.

Throughout my stay, I've had multiple appointments with the occupational therapist (OT), and they've been both helpful and effective. My room has been consistently comfortable and maintained very well mostly because of the domestic staff coming in cleaning it. The quality of the food has been exceptional, with a wide variety of choices and generous portions available. While the ward can get noisy at times , it's completely understandable but can get frustrating at times. As of now, I don't have any suggestions for improvement, as everything has been going very well for me in here.

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Responses

Response from Anita Carroll, Assistant Director, Functional Support Services, Southern Health and Social Care Trust nearly 2 years ago
Anita Carroll
Assistant Director, Functional Support Services,
Southern Health and Social Care Trust
Submitted on 30/08/2023 at 11:04
Published on Care Opinion at 11:04


Thanks for your kind comments regarding cleanliness and the food, I will pass on to the teams concerned.

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