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"Excellent patient-focussed care"

About: Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Orthopaedics Outpatients Centre / Physiotherapy

(as a relative),

My mother has just been recovering from a total knee replacement and has had excellent patient-focused care from Forth Valley NHS. Mr Preiss, orthopaedic surgeon explained the procedure fully and was very positive about the outcome. The staff in day surgery were very caring and supportive; from the ladies who gave the dinners out, porters, staff nurses and physio assistants. 

I would like to say a huge thank you to Lorraine and Tracey (arthroplasty nurses) for the time, advice and care they gave my mum. The time you spent with her really added to her recovery. Thank you! 

I also want to thank the physiotherapist, Ross. He saw my mum at the physio department at Stirling and he was so positive, reassuring and motivated my mum to push herself through her rehabilitation. 

We’ve had excellent care from Forth Valley and excellent communication. 


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Responses

Response from Ann Laidlaw, Operational Manager, NHS Forth Valley 8 months ago
Ann Laidlaw
Operational Manager,
NHS Forth Valley
Submitted on 30/08/2023 at 17:15
Published on Care Opinion at 17:15


I would like to thank you for taking the time to complete this care opinion feedback,

I hope your mother is recovering well at home.

I will pass this onto the fantastic team that cared for her during her hospital journey.

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