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Such an inspiration.

Posted By zebramr78

"Such an inspiration."

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Out of Hours Victoria Hospital / Respiratory Medicine Victoria Hospital / Urgent Care Centre

(as a service user),

I rang nhs24 at 9.30am on a Sunday I was given an appointment at my local out of hours care center an hour later. By noon I had been transferred to hospital, had blood tests, an ecg, a nebulizer and lunch!

I then had a chest x-ray, several Consultant visits and a stack more meds.

Dinner and supper followed then a transfer to the 'penthouse' where I was greeted like a celebrity by a corridor of medical people welcoming me to the ward! And after the initial assessment and admission part I've been in private rooms all to myself. I've seen a lot of medical professionals in the last 24hrs and every one was kind, caring, cheerful and friendly.

This is not private healthcare. This is our nhs. We are so incredibly lucky to have access to this kind of treatment completely free of charge whenever we need it. We must not lose this service.

(Plus I also witnessed staff having to deal with a very distressed and aggressive patient who was being persistently abusive. The nurse was so calm, caring and patient. She told me after that she understands why people behave like that and it's her job to try and help them. Such an inspiration.)

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Responses

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 8 months ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 30/08/2023 at 17:01
Published on Care Opinion at 17:01

picture of Olivia Robertson

Dear zebramr78,

First of all I hope you are feeling better and now on the road to recovery!

Thank you so much for taking the time to post such lovely feedback, especially when you have been so unwell. It is wonderful to hear that your experience was seamless from start to finish, and all of the teams involved in your care will be so proud to read your kind words. I shall be sure to share your story with the Out of Hours teams involved and wish you well in your ongoing recovery.

Take care and best wishes

Olivia.

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Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 8 months ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 30/08/2023 at 17:09
Published on Care Opinion at 17:09

Good afternoon Zebramr78,

I am sorry to hear you have been unwell and required hospital admission, I hope you are improving and on the road to recovery.

Thank you for taking the time to provide such lovely feedback to all of the services involved in your care, I am sure others will respond and feedback to their teams soon. I will be sure to share your feedback with the out of hours service and can assure you it will be gratefully received.

Kind regards,

Lynnette

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 31/08/2023 at 07:31
Published on Care Opinion at 07:31

picture of Shona Lawrence

Dear zabramr78

I hope you are doing much better. I'm sorry to learn you were unwell and required to attend hospital.

Yours is a fantastic example of seamless patient care and, from what you have shared, the staff who cared for you clearly left a hugely positive impression. Well done to each and every one of them. I note my colleagues from NHS Fife have already responded and will share your story with their teams.

I see you had contact with NHS 24 and we referred you to NHS Fife for ongoing care. It would be great if we could identify the staff who managed your call to 111 and share your story with them. So, if and when you feel up to it, it would be great to hear further from you. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Stories such as yours are fantastic to see and share. You are absolutely correct when you say we are incredibly lucky to have such a service. We are indeed.

Take care meantime and best wishes.

Shona

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