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My experience trying to get a sexual health check up

Posted By Neevee

"My experience trying to get a sexual health check up"

About: Broadford Hospital, Isle of Skye / Sexual and Reproductive Health service

(as the patient),

Phone up Broadford surgery to make an appointment they told me they don't do that there and gave me 2 numbers for the sexual health nurse but couldn't get through on either of them for over 3 months. Had someone help me to get though to Inverness, who then made the appointment for Broadford for me. When I finally got the appointment, the staff member was so welcoming and friendly. They really made the whole experience much better 

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland nearly 2 years ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 30/08/2023 at 16:49
Published on Care Opinion at 16:56

picture of Kimberley MacInnes

Dear Neevee,

Thank you for taking the time to post your feedback, I am sorry you had such trouble trying to contact our service, our website has all of our contact details and to book an appointment in our Skye clinic, it is generally managed through our Inverness office or online. I have added our website link below in case you require assistance again, or you can call us on 01463 888300.

https://www.highlandsexualhealth.co.uk

I will be sure to pass on your kind words to our nurse and admin service. It is always good to hear about experiences of our service.

Kind regards

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health
NHS Highland.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland nearly 2 years ago
We are preparing to make a change
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 21/10/2023 at 11:23
Published on Care Opinion at 11:41

picture of Kimberley MacInnes

Dear Neevee,

As a result of your feedback we are writing to all GP practices in North Highland to ensure they have the correct contact details and opening times of all of our clinics. We hope this will reduce the risk of this happening again.

Yours Sincerely

Kimberley MacInnes

Lead Nurse/Service Manager

Highland Sexual Health

NHS Highland.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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