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Had to pay for the free vaccination!

Story from nhs.uk

"Had to pay for the free vaccination!"

About: Bilston Urban Village Medical Centre

To call this surgery is a horrible experience. Long wait, receptionists are rude, make you feel like you disturbing their day!

I called to get hepatitis A injection and they refused it! No advice why or where to get it! Just go private! Literally two words answer. Disgusting attitude, every single time I have to call to book an appointment. Every single time!!!

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Responses

Response from Bilston Urban Village Medical Centre 14 months ago
Bilston Urban Village Medical Centre

Submitted on 09/05/2024 at 14:08
Published on nhs.uk at 14:08

Dear patient.

Thank you for your feedback.

I am really sorry to hear that you were not satisfied with the service. We have now reviewed our process of vaccinations at the surgery. If you would like to contact me directly I would be more than happy to discuss this further.

Kind Regards

Anita Small Hub Manager.

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