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Outstanding care

Posted By Rachel58

"Outstanding care"

About: Causeway Hospital / Medical 1

(as a carer),

My mother in law was in and out of this ward  over last 8 months and spent her last few weeks on this ward. I can honestly say the care was nothing short of excellent. Every member of staff treated all the patients with dignity and care and made what was a very sad and difficult time much more bearable. We were all so grateful for the way not only our beloved relative but the whole extended family were treated. All the team from catering to the Consultant were wonderful. We know she couldn’t have been better cared for and that makes it much easier to cope with. Thank you all so much. 

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Responses

Response from Donna Hanna, Clinical Services Manager, Causeway & Dermatology, Northern Health and Social Care Trust nearly 2 years ago
Donna Hanna
Clinical Services Manager, Causeway & Dermatology,
Northern Health and Social Care Trust

Submitted on 31/08/2023 at 10:12
Published on Care Opinion at 10:16

Dear Rachel58

My name is Donna Hanna and I am Clinical Services Manager for the medical wards in Causeway Hospital.

Thank you for sharing your experience. I will share this with the staff involved. We are pleased that you felt that both your mother in law and her family received good care during her admissions over the last months and weeks. I appreciate that this is a difficult time for you and your family and we are grateful that you have taken the time to post on Care Opinion.

Please accept my condolences on your loss

Regards

Donna

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Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT nearly 2 years ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 08/09/2023 at 10:35
Published on Care Opinion at 10:35

Hi Rachel58,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital.

I am sorry to hear of your sad loss, and wish to extend my sympathy to you and your family.

I am so glad to hear that staff in the ward made a difference, at this difficult time.

Will pass on your kind comments to the ward manger, and all of the team,

Much appreciated

Nicky

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