"The appearance is good and parking ..."
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted via nhs.uk (as ),
What I liked
The appearance is good and parking is easier.
What could be improved
I think the administration could be improved.
In January my appointment date was brought forward to the beginning of the month. I arrived to find that the old appointment had been cancelled but the new one had not been entered into the computer. I was however seen eventually.
In February I arrived for yet another revised appointment time, to be told that the hospital had cancelled my appointment - no reason given. I had had no communication and feel that a patient should be informed of a cancellation before the date of the appointment and not on arriving at reception to keep it. Another appointment was made for two months' time. Perhaps I will be lucky this time!!