"GP surgery Ponders End for hospital dermatology…"

About: North Middlesex Hospital North Middlesex Hospital London N18 1QX

Posted via nhs.uk nearly 2 years ago

I was referred to North Middx hospital for a dermatology 2ww appointment. The appointment came through and was held at a GP surgery in Ponders End, Enfield.
The surgery were very unhelpful on arrival as to where I needed to go as clinic was nothing to do with them. The Dr I saw was fine but his assistants didn’t seem interested or listening to Drs instructions when being asked to take photos.

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North Middlesex Hospital

Submitted on 25/09/2023 at 16:49

Published on nhs.uk on 26/09/2023 at 19:40

Dear Heather,
Thank you for taking the time to write a review about your experience. I apologise that the GP surgery and staff assisting the on duty clinician were unhelpful when you arrived for your appointment. I would like to reassure you that the matter will be escalated to the staff concerned. Thank you again for providing feedback. Your feedback is important to us as this will help us review and improve, where required, the patient experience.
Kind regards,
Stephanie Campbell
Service Manager
W: www.omneshealthcare.co.uk

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