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Terrible

Story from nhs.uk

"Terrible "

About: Bradford Royal Infirmary

I’m still sat in a cubicle after 6 hours after being told to get to a&e asap in case of heart trouble but still sat here, toilets are filthy people vaping in waiting room and saw 2 cigarette end in disable toilet, have asked how long, doctors are busy and close curtains so you are forgotten, nobody seems to strive to do better, every visit gets worse, no pride, and homeless people sleeping in the hospital waiting rooms absolutely stinks of stale cigarette smoke, bri is such a let down

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 04/09/2023 at 16:05
Published on Care Opinion at 16:05

I am really sorry to receive your comments and concerns about your experience whilst attending our Accident & Emergency Department.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience so that we can investigate and respond to the specific concerns you have raised.

We would therefore like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to discuss your concerns in more detail.

Kind regards

Catherine Healy

Patient Experience Coordinator

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