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"I am so thankful that we have such a good health facility"

About: Dr Gray's Hospital / Gastroenterology (Stomach and Gut)

(as a service user),

I first developed Crohn’s disease in 1981 while living in Aberdeen. I’d never heard of it. I only knew that I was in a lot of pain, became skeletal, and didn’t know what was wrong.  My Crohn’s was so advanced, that in 1983, after 2 years of ups and very deep downs,  I had my colon removed.

I’d been given a fresh start. I lived life to the full, felt great, changed careers and became a teacher, married, moved back to Elgin and produced two daughters with no problems. Then, in 2009, I had a bit of a setback. I developed sepsis and was ambulanced into Dr Gray’s. The care I received was excellent.  I was looked after 24 hours a day and due to their care and attention, I was out within a week.

Since that time, Dr Gray’s has kept me on their radar with regular check ups and I can’t thank them enough. Dr Hew and his team inspire such confidence in me and any time I’ve had to go in for blood tests, x-rays, endoscopes or any other procedures, I have felt cared for and welcome. The staff are so busy and work so hard, but always have time to talk, to explain and to put you at your ease.

I am so thankful that we have such a good health facility and excellent staff in Elgin. Thank you for all you do. 

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian nearly 2 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 01/09/2023 at 07:45
Published on Care Opinion at 07:45


Dear FineQuine

Thank you so much for taking the time to feedback your experiences of Dr Gray's and particularly Dr Hew and his team.

The team will be delighted to read of the impact that their care and service has had on you over the years and on your return visits to the department, making you feel well cared for and welcomed.

We always strive to deliver person centred care and from your feedback this is a real part of the service that you have received and so glad the team are able to spend time with you, talking through the plans despite their busy workload. Support and communication is key to the care we give to our patients.

With best wishes and many thanks again for your feedback. It makes such a difference for our teams to receive such positive comments.

Take Care

Fiona

Fiona Robertson

Chief Nurse

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